Support
Supporting your organization is at the core of DigiTeam. At the end of the day, we work for you, and we strive to be an extension of your team. Whether a user needs assistance with a password reset, or a desktop refresh is needed, our support engineers are dedicated to providing 100% customer satisfaction. Happy users are productive users, and we pride ourselves in building relations with your team so they can focus on their duties without worrying about technology. We support your users so they can support you.
Supporting your organization is at the core of DigiTeam. At the end of the day, we work for you, and we strive to be an extension of your team. Whether a user needs assistance with a password reset, or a desktop refresh is needed, our support engineers are dedicated to providing 100% customer satisfaction. Happy users are productive users, and we pride ourselves in building relations with your team so they can focus on their duties without worrying about technology. We support your users so they can support you.
Managed Services - DigiWatch
Our 24x7 monitoring solution, DigiWatch, allows us to monitor your office(s) around the clock, ensuring system stability without dedicated staff. We proactively monitor your systems to identify peak times, trends, and vulnerabilities in order to prevent service interruptions. In the event of a failure, our Tier-3 engineers are notified immediately and will relay all updates to your designated contacts. Let us be your partner in disaster avoidance.
Our 24x7 monitoring solution, DigiWatch, allows us to monitor your office(s) around the clock, ensuring system stability without dedicated staff. We proactively monitor your systems to identify peak times, trends, and vulnerabilities in order to prevent service interruptions. In the event of a failure, our Tier-3 engineers are notified immediately and will relay all updates to your designated contacts. Let us be your partner in disaster avoidance.
Training
Industry statistics indicate that user error contributes to almost 40% of service desk calls. In many instances, the number of support requests can be minimized with adequate staff training. Our courses include but are not limited to the following: email security awareness, third-party application training, documentation for third party applications, and Windows best practices. Knowledge is power, improving productivity and employee satisfaction.
Industry statistics indicate that user error contributes to almost 40% of service desk calls. In many instances, the number of support requests can be minimized with adequate staff training. Our courses include but are not limited to the following: email security awareness, third-party application training, documentation for third party applications, and Windows best practices. Knowledge is power, improving productivity and employee satisfaction.
Project Management
Our project management offerings include but are not limited to the following: Windows desktop migrations, Windows Server Migrations, software deployments, data-center consolidations, remote site setups, and change management.
Our project management offerings include but are not limited to the following: Windows desktop migrations, Windows Server Migrations, software deployments, data-center consolidations, remote site setups, and change management.
Auditing
Our trained staff is dedicated to providing you results. Whether you have an on-site IT manager, or have already outsourced sections your infrastructure, our auditors provide detailed reports for a wide array of systems, which include but are not limited to the following: Microsoft, service agreement renewals, service contract renewals, network inventory, and mobile device inventory. Equipping your organization with this information allows you to integrate your IT solutions with your overall business development strategies, while ensuring the security and compliance of your systems.
Our trained staff is dedicated to providing you results. Whether you have an on-site IT manager, or have already outsourced sections your infrastructure, our auditors provide detailed reports for a wide array of systems, which include but are not limited to the following: Microsoft, service agreement renewals, service contract renewals, network inventory, and mobile device inventory. Equipping your organization with this information allows you to integrate your IT solutions with your overall business development strategies, while ensuring the security and compliance of your systems.
Infrastructure
Infrastructure is at the core of our business, and our experienced staff is committed to providing custom solutions that fit the specific needs of your organization. Whether your firm is a five employee medical office, or a manufacturing facility of several hundred, DigiTeam provides a wide array of solutions which may include the following: Office 365, network optimization, storage optimization, data-center build-outs, security compliance, client device maintenance, and virtualized programs, among numerous other offerings.
Infrastructure is at the core of our business, and our experienced staff is committed to providing custom solutions that fit the specific needs of your organization. Whether your firm is a five employee medical office, or a manufacturing facility of several hundred, DigiTeam provides a wide array of solutions which may include the following: Office 365, network optimization, storage optimization, data-center build-outs, security compliance, client device maintenance, and virtualized programs, among numerous other offerings.